Customer service stories - Page 21

Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

Innovative analytics and AI company, SAS, led by Chris Schaub, is revolutionising risk management and compliance practices in Australia and New Zealand.

Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.

AI is a powerful business tool, yet it carries potential risks. According to Immuta's 2024 Data Security Report, robust data governance is crucial to maintain security.

Jason W. Adkins has been appointed as the new CEO of communications infrastructure provider Bluebird Network, set to assume duties from March 2024 following a successful telecom career spanning nearly three decades.

Yellow.ai launches an AI-powered Email Automation feature, revolutionising customer service with real-time responses, increased efficiency, and reducing operational costs by 60%.

Teradata's ClearScape Analytics showed a massive profitability increase, backed by data scientist productivity, quicker market access, and AI/ML model scalability.

Virtual card tech pioneer, Conferma, has launched a significant rebrand to enable global businesses to connect and conduct business with ease, following acquisitions by Sabre and Mastercard.

IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.

Claroty's 'Medigate' bags the Best in KLAS award for Healthcare IoT Security for a remarkable fourth year, enhancing cyber-resilience in healthcare units.

SaaS giant Freshworks enlists Abe Smith, with his 25-year field sales experience from Zoom, Oracle, and Cisco, as Chief of Global Field Operations to spur its upmarket progression.

TCS has unveiled a 15-year technology partnership with Aviva to manage over 5.5 million life and pensions policies.

ThoughtSpot enhances its AI functions to spur 'Data Renaissance', placing humans at the core of data-driven decisions, elevating efficiency and innovation.

Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.

Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.

Corsair introduces the A115, its most advanced air cooler yet, designed to combat high temperatures from the latest Intel and AMD CPUs with its efficient design and superior thermal transfer.

Leading IT project delivery company, Avec, appoints seasoned tech executive, Sarah Martin, as General Manager, ACT, enhancing its growth prospects in the region.