Customer service stories - Page 22
Harnessing AI-Powered Business Intelligence for smarter marketing
Mon, 15th Jan 2024
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data analytics
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cx
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martech
Companies are revamping decision-making strategies with AI-powered business intelligence, sparking a revolution in data-breakdown for strategic planning and efficacy in marketing.
CommScope completes Home Networks divestiture to Vantiva
Wed, 10th Jan 2024
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software
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customer service
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commscope
CommScope concludes divestiture of its Home Networks Business to Vantiva, gaining a 25% stake and potential $100m earn-out, set to minimally affect 2024 EBITDA outlook.
Calabrio acquires Wysdom to enhance AI & machine learning capabilities
Wed, 10th Jan 2024
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ai
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agentic ai
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productivity
Calabrio acquires AI and virtual agent performance solutions firm, Wysdom, aimed at optimising their customer service with enhanced AI and machine learning.
AI set to boost telecom market to $11.29bn by 2030
Wed, 3rd Jan 2024
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firewalls
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network infrastructure
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data analytics
The global AI in telecommunication market is projected to surge by 2030, indicating a transformative phase for Communication Service Providers.
Generative AI's rapid adoption set to revolutionise various applications by end 2023
Thu, 14th Dec 2023
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martech
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social media
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productivity
Report predicts pivotal shift in GenAI adoption by 2023, revolutionising varied applications and driving unprecedented growth.
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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cx
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martech
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Sysdig hires Andy Dobrov to champion customer success & support
Wed, 13th Dec 2023
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cloud security
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application security
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breach prevention
Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.
Generative AI 2024 predictions for the finance industry from SAS experts
Wed, 13th Dec 2023
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cx
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martech
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risk & compliance
SAS experts predict mixed outcomes for the finance sector in 2024 due to the rise of generative AI and transformative tech.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
dLocal, eSky strengthen partnership for payment solutions
Mon, 27th Nov 2023
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uc
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cx
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martech
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
SecurityBridge expands teams amid demand for SAP solutions
Thu, 16th Nov 2023
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partner programmes
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risk & compliance
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deloitte
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Wed, 15th Nov 2023
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digital transformation
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api
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llms
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference.
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
Suttons International and LogChain partner for digital supply chain enhancement
Thu, 2nd Nov 2023
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supply chain
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clean technologies
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sustainability
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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uc
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biometrics
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cx
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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edutech
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gaming
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digital entertainment
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
OneSpan named a leader in eSignature software vendors by IDC
Fri, 13th Oct 2023
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ecm
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martech
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cybersecurity
OneSpan was recognized for its customer service without sacrificing the security necessary for high-assurance interactions.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Xero integrates GenAI for quicker, precise customer support
Thu, 12th Oct 2023
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fintech
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cx
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martech
Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.