Customer service stories - Page 23

Seamless indoor mobile coverage is crucial for the success of modern retail, according to Progility Technologies.

As the retail peak season looms, 75% of retail leaders are preparing to invest in the post-purchase experience, according to a new survey conducted by Sorted.

Colby Derrimut named Colby Distributor of the Year 2022, recognizing their industry successes and commitment to customers.

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

BeyondTrust, the specialists in intelligent identity and access security, have announced the company has achieved ISO 27001:2022 certification.

The new solution empowers enterprises to achieve sustainability goals through a lower-carbon emissions alternative to transport IT purchases.

BotPenguin's AI Chatbots offer personalized communication and integrations to enhance customer engagement and business operations.

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

Ken Dixon, CEO of Tillman FiberCo LLC, joins Qrypt as an advisor. Qrypt offers quantum-secure encryption solutions for telecommunications.

Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.

Freddy AI, the Freshworks Customer Service Suite, enables a modern customer support experience accessible to any company.

Ascensos is using Calabrio ONE to schedule 2,500 agents at seven contact centre locations in the United Kingdom, Romania, Turkey, and South Africa.

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

Most business leaders expect to adopt generative AI within the next three years to enhance productivity and customer service.

TripleLift, a digital media platform, appoints Amazon Ads veteran, Ed Dinichert, as its new Chief Revenue Officer to enhance advertising across every platform.

Dave Clark named CEO of TripleLift, replacing Eric Berry. Clark brings over 2 decades of experience in ad tech, streaming, software and publishing.

Sepura hires Rob Merrick as Broadband Products business development manager to grow their presence in the evolving LTE market space.

Rick Sporrer appointed as President of Danfoss North America, replacing John Galyen who is retiring after 15 years.

Danfoss North America's president, John Galyen, has retired and will be replaced by America sales VP, Rick Sporrer from 1 July.

VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.