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Employee Experience (EX) stories

Pebl expands Alfie to handle HR tasks inside platform
Software-as-a-Service

Pebl expands Alfie to handle HR tasks inside platform

HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.

By Mark Tarre • 3 min read • Last week
HP unifies collaboration tools in hybrid work push
Software-as-a-Service

HP unifies collaboration tools in hybrid work push

The unified setup gives IT teams one view of meeting rooms, devices and analytics as businesses seek simpler management for hybrid work.

By Sofiah Nichole Salivio • 4 min read • Last week
TCS signs multi-year IT transformation deal with Elopak
Data Analytics

TCS signs multi-year IT transformation deal with Elopak

The packaging group aims to improve efficiency and user experience as TCS takes control of its global IT operations under a multi-year deal.

By Sean Mitchell • 3 min read • Last week
SAVVI launches SelectSmart 2026 for benefits decisions
Fintech

SAVVI launches SelectSmart 2026 for benefits decisions

Workers could cut enrolment confusion as SAVVI's latest platform uses existing data to recommend benefits choices without lengthy questionnaires.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Last week
How the 'human hour' mentality influences the future of tech
Digital Transformation

How the 'human hour' mentality influences the future of tech

AI pilots are faltering where firms still judge success by hours saved, leaving customer value and workforce design unresolved.

By Jake MacAndrew • 5 min read • Last week
Skillsoft finds gulf between AI adoption & readiness
Digital Transformation

Skillsoft finds gulf between AI adoption & readiness

Only 24% of workers feel ready to use AI effectively, as firms roll out tools faster than training and governance can keep pace.

By Sean Mitchell • 4 min read • Last week
OpenAI & Oracle to offer models on OCI Marketplace
Software-as-a-Service

OpenAI & Oracle to offer models on OCI Marketplace

Oracle cloud users will be able to charge eligible OpenAI model and Codex usage to existing Universal Credits within weeks.

By Mark Tarre • 3 min read • This month
'Smart people changing': How humans and agentic AI co-exist
Data Protection

'Smart people changing': How humans and agentic AI co-exist

Governance fears and skills gaps are pushing businesses to deploy agentic AI in secure systems while protecting staff from disruption.

By David Shilovsky • 5 min read • This month
11:11 Systems wins Great Place To Work certification
Data Protection

11:11 Systems wins Great Place To Work certification

The certification may help the cloud and cyber security provider attract scarce talent as 95% of Australian staff rated it a great place to work.

By Sean Mitchell • 4 min read • This month
Sonatype names new chiefs as AI demand drives growth
Data Protection

Sonatype names new chiefs as AI demand drives growth

Rising demand for secure AI software development has prompted Sonatype to expand its leadership team and scale operations globally.

By Sofiah Nichole Salivio • 3 min read • This month
GoodHabitz survey finds stark gap on workplace change
Digital Transformation

GoodHabitz survey finds stark gap on workplace change

Only 45% of employees say they are involved in workplace change, despite 97% of managers claiming they include their teams.

By Sean Mitchell • 4 min read • This month

Stories from Other Regions

Employee Experience (EX) stories

Cezanne buys Learn Amp to expand HR software suite
Software-as-a-Service

Cezanne buys Learn Amp to expand HR software suite

The deal broadens Cezanne's reach in the mid-market as employers seek one system for HR, payroll, learning and retention.

By Mark Tarre • 3 min read • Last week
Singapore workers outpace global peers in workplace AI
Digital Transformation

Singapore workers outpace global peers in workplace AI

Most Singapore knowledge workers are already using AI to create work they could not have made a year ago, but leadership support lags.

By Mark Tarre • 4 min read • Last week
Haiilo partners Work Networks to boost platform adoption
Software-as-a-Service

Haiilo partners Work Networks to boost platform adoption

The tie-up aims to tackle poor uptake of workplace software, with rollout support focused on habits, leadership and daily use.

By Sean Mitchell • 3 min read • Last week
Why AI projects struggle to move beyond the pilot stage
Digital Transformation

Why AI projects struggle to move beyond the pilot stage

Many businesses are finding that AI pilots stall when ownership, adoption and measurement questions emerge after the first demo.

By Will Wetton • 6 min read • Last week
Why does CX and UC need to be designed together?
Unified Communications

Why does CX and UC need to be designed together?

Disconnected customer and internal communications are driving missed calls, repeat contacts and burned-out agents, according to the article.

By Samantha Mooney • 6 min read • This month
The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • This month