Employee Experience (EX) stories - Page 10

Qualtrics is set to acquire Clarabridge, a company specialising in omnichannel conversational analytics, in a $1.125 billion stock transaction.

The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we’re all everything customers.

Australian managers overestimate their efficacy at engaging and recognizing employees, leading to a disconnect, says Achievers study.

Atos launches Engaged Employee Experience to help organizations navigate the challenges of 2021, combining digital tools and consulting capabilities.

IT leaders have an increasing impact on employee experience and business resilience a year into COVID-19, a global study reveals.

Microsoft launches Viva, an innovative platform aimed at enhancing employee engagement, learning, and wellbeing, as remote work reshapes the corporate world.

Workday is set to acquire employee experience monitoring platform Peakon for $700m to create a continuous listening platform for enterprises.

Gartner has highlighted five decisions HR leaders must make in 2021 to rebound from the COVID-19 pandemic and ensure business success.

New findings from Gartner show that 90% of HR leaders will allow employees to work remotely, even following the release of a COVID-19 vaccine.

80% of companies face increased cybersecurity risks due to human factors during the COVID-19 pandemic, says new report.

The multi-region study shows the pandemic as an extraordinary catalyst for the adoption of cloud, automation, and greater digital engagement.

Kiwi employees remained optimistic about career growth opportunities during the COVID-19 crisis, with engagement rising 5.6%, according to Peakon research.

Lack of digital tools hampers remote work, says Nitro report. 46% of workers said their company was ill-prepared for the shift to remote work.

C-suite execs are ramping up digital transformation but recognise the need for talent, says @IBM study. Skills, burnout, and complexity are key barriers. .

Fiverr is launching Fiverr Business, a platform to help corporate teams collaborate with freelancers on business projects.

COVID-19 has led to changed work practices in APAC, with workers wanting greater flexibility and focus on mental wellbeing, says Skillsoft survey.

93% of security professionals lack the tools to detect known threats and 92% need preventative solutions, says a report by LogRhythm.

The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.

Asana debuts Goals, a dynamic tool designed to align company strategies and execution, bolstering goal management amid changing business landscapes.

CoreXM updates allow businesses to listen and act on the needs of their customers and employees and identify key business drivers.