Forrester Research stories - Page 32
SimpliVity a revolutionary leader in hyperconverged market
Mon, 22nd Aug 2016
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converged infrastructure
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forrester research
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simplivity
SimpliVity recognised as a leader in hyperconverged infrastructure market, according to Forrester Wave report.
Aussie businesses don’t understand the value of automated expense systems
Wed, 10th Aug 2016
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forrester research
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concur
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expense management
Despite paper receipts denting Aussie business wallets, only 23% embrace digital expense tools, says Concur's ANZ chief Matt Goss.
Is your customer experience strategy reaching expectations?
Tue, 26th Jul 2016
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crm
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uc
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data analytics
Why are customer experience efforts not living up to expectations? NICE believes a lack of customer interaction visibility may be the answer.
ManageEngine ticks all the right boxes in customer satisfaction report
Thu, 21st Jul 2016
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crm
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cx
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martech
ManageEngine has earned the highest score possible for customer satisfaction in privileged identity management.
Bendigo & Adelaide Bank's secret customer service weapon? Qualtrics
Thu, 30th Jun 2016
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crm
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cx
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martech
Bendigo and Adelaide Bank has secured the #1 ranking in its customer experience brand in Australia. Its secret weapon? Qualtrics is the key.
Adobe shines in Forrester's enterprise marketing reports
Thu, 2nd Jun 2016
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martech
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adobe
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forrester research
Adobe hailed as leader in Forrester's enterprise marketing suite, setting a benchmark in experience-led customer engagement.
Forrester Wave report champions Emarsys as strong performer in B2C marketing
Thu, 2nd Jun 2016
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data analytics
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martech
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cdp
The 'Forrester Wave Cross-Channel Campaign Management, Q2 2016 Report' has highlighted some of the best-performing B2C cloud marketing providers.
LogMeIn expands omni-channel customer engagement
Mon, 30th May 2016
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crm
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cx
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martech
LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.
Dell leading the pack in identity management and governance
Mon, 30th May 2016
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network infrastructure
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iam
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forrester research
Dell's One Identity Manager has garnered leader status in the latest Forrester Wave for identity management and governance. So who else made the cut?.
Acronis scores 100% in study by independent research firm
Tue, 24th May 2016
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uc
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forrester research
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collaboration
Forrester Research recently conducted a study on 10 of the main Enterprise File Sync and Share (EFSS) platform providers.
Demand for cloud-hosted PaaS solutions on the rise
Thu, 19th May 2016
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paas
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iaas
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software development
Cloud-hosted Platform-as-a-Service solutions are becoming more popular as modern developers who work with B2B eCommerce solutions favour them.
New SMS channel launched by Zendesk
Fri, 13th May 2016
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uc
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contact centre
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telco
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
Managing cyber risk top priority, but challenges remain
Wed, 11th May 2016
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risk & compliance
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cybersecurity
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analyst report
80% of companies in Asia Pacific lack sufficient vulnerability management capabilities, according to a survey by Tenable Network Security.
Palo Alto is winning the malware analysis game
Mon, 2nd May 2016
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malware
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advanced persistent threat protection
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cybersecurity
Palo Alto Networks' WildFire tops Forrester's automated malware analysis, defining the future of cyber defence strategies.
Fighting bank fraud and improving the customer experience: Can they work together?
Wed, 27th Apr 2016
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public cloud
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fintech
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cx
Decreasing the risk of bank fraud and improving the customer experience are both based on knowing the customer - can they work together?.
Customer is North Star in digital transformation, but don't forget the rest
Thu, 21st Apr 2016
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digital transformation
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cx
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martech
Customer experience is front and centre in digital transformation, but there are plenty of other things to consider in the 'long and slow' process.
HID Global rolls out new offerings for the mobile enterprise
Mon, 18th Apr 2016
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smartphones
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physical security
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risk & compliance
HID Global unveils new mobile solutions, enhancing digital identity and access control in the enterprise sphere.
Payment tech firm aims turned credit card declines into revenue
Fri, 15th Apr 2016
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adyen
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merchants
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forrester research
Adyen launches RevenueAccelerate, an automated tool to increase credit card approval rates, aiming to turn failed transactions into revenue.
What can you do to mitigate the risk of the cloud?
Fri, 8th Apr 2016
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firewalls
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network infrastructure
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network security
ANZ businesses face security risks in the cloud, but can mitigate them through a range of measures, according to Fortinet's Gary Gardiner.
The benefits of moving your business to 802.11ac wave 2
Mon, 21st Mar 2016
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network infrastructure
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wireless networks
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forrester research
Businesses have been forced to decide whether to stick with the current 802.11 protocol standard or wait for new ones to be released.