Market research stories
Customer experience buyers are rewarding platforms that tie service quality to revenue gains, with RingCentral standing out in Metrigy's latest study.
The Australian startup is targeting a fast-growing market as marketing teams seek clearer guidance from data rather than more automated content.
Worries over accuracy and human skills are tempering the rapid rise in personal use of generative AI, despite wider adoption across five markets.
Fragmented knowledge and search systems are leaving many firms with AI tools they distrust, despite rising budgets and heavy spending.
Pressure is mounting on security teams as non-human identities and AI tools outpace controls, leaving APAC firms exposed to misuse.
Nearly half of larger Asia Pacific firms have deployed AI PCs, while 95% expect workstations to be vital for AI work within two years.
Concerns over misinformation and manipulation are creating an opening for eYou, which is now available worldwide on iOS and Android.
Banks and asset managers gain templates for modelling, KYC and reporting as Claude is plugged into Excel, PowerPoint and Word.
Advertisers face a more split World Cup audience in Australia, with 31% expected to switch between TV and BVOD during matches.
Regulatory uncertainty is slowing UK investment even as 81% of chief executives rank AI a top priority, a Dataiku survey found.
AI workloads and cost controls are set to push Australian public cloud spending up 17.9% to AUD $33.6 billion in 2026.
Unexpected fees are pushing some US small businesses to cut retirement perks, as a survey found higher costs and more admin burden.
Survey data showing 35% of small firms hit by cyberattacks has prompted a free Optus scheme to help businesses prepare and respond.
Supermarkets face mounting pressure to match online deals, as 78% of UK shoppers now expect in-store prices to mirror digital offers.
The award underscores how property advisers are using in-house data systems to sharpen client decisions as InvestorKit scales rapidly.
Taiwan’s banks and fund managers are getting new digital asset infrastructure as stricter rules push firms to prioritise compliance and custody.
Most UK marketing leaders plan to boost AI budgets, but consumers want clearer rules before trusting adverts made with it.
Retailers are bearing the cost as millions of valid card payments are challenged, leaving banks to refund GBP £3.5 billion in a year.
Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.
Australian sole traders are using AI to cut admin time and boost output, with daily or weekly use now at 41 per cent, Hnry found.