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Service level agreement (SLA) stories

Freshworks data shows after-hours IT support gap widens
Multi-factor authentication

Freshworks data shows after-hours IT support gap widens

Nearly half of IT help requests now land after hours, leaving staff waiting longer for routine fixes as flexible work reshapes support demand.

By Sofiah Nichole Salivio • 4 min read • Last month
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

Longer outages at developer tools now threaten release schedules and productivity, with GitProtect estimating more than USD $740,000 in losses.

By Shannon Williams • 4 min read • Last month
OpenSearch foundation launches long-term support programme
Data Analytics

OpenSearch foundation launches long-term support programme

Enterprises using OpenSearch in production will get 18 months of support per major release, plus faster security fixes and accredited vendors.

By Sean Mitchell • 5 min read • Last month
Argentum AI picks Rafay for GPU software orchestration
Hyperscale

Argentum AI picks Rafay for GPU software orchestration

The tie-up will let Argentum AI manage separate GPU software environments for each customer from one control plane, easing scaling as demand rises.

By Sofiah Nichole Salivio • 4 min read • Last month
Lwart expands Rimini Street support to SAP & VMware
Malware

Lwart expands Rimini Street support to SAP & VMware

Lwart extends Rimini Street support to SAP and VMware to cut licensing pressure, avoid forced upgrades and refocus IT on operations.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026
Biznet Gio scales cloud performance for AI era with AMD
Virtualisation

Biznet Gio scales cloud performance for AI era with AMD

Indonesia's top local cloud player Biznet Gio boosts AI-ready performance, efficiency and scale by standardising on AMD EPYC CPUs.

By Biznet Gio and AMD • 6 min read • Mon, 16th Mar 2026
Microsoft patches major SQL Server flaw in March update
Firewalls

Microsoft patches major SQL Server flaw in March update

Microsoft's March Patch Tuesday fixes 77 flaws, including a severe SQL Server bug that could grant attackers sysadmin rights remotely.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
Smart CT clinches global IT support deals to scale up
Network Infrastructure

Smart CT clinches global IT support deals to scale up

Smart CT lands three global IT support deals covering 65,000-plus devices as it accelerates expansion across Europe, Asia and Australia.

By Kaleah Salmon • 4 min read • Tue, 10th Mar 2026
Arctic Wolf unveils Aurora managed endpoint tools for MSPs
Ransomware

Arctic Wolf unveils Aurora managed endpoint tools for MSPs

Arctic Wolf launches Aurora managed endpoint defence, rapid-response SLA and MSP admin portal to help partners scale security operations.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
NETSCOUT boosts 5G slicing visibility for operators
Unified Communications

NETSCOUT boosts 5G slicing visibility for operators

NETSCOUT upgrades 5G tools to give operators full Standalone slice visibility, aiming to protect SLAs and tap $67.5 billion market growth.

By Catherine Knowles • 3 min read • Wed, 21st Jan 2026
Index Engines to showcase AI cyber resilience at Gartner
Malware

Index Engines to showcase AI cyber resilience at Gartner

Index Engines to demo AI-driven CyberSense at Gartner Las Vegas, pitching continuous data integrity checks to speed ransomware recovery.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025
Data Analytics

Boomi named a Leader in Forrester Wave for iPaaS, Q3 2025

Boomi leads the Forrester Wave for iPaaS in Q3 2025, topping strategy scores and excelling in AI, APIs, and customer satisfaction.

By Melvin Hipolito • 3 min read • Thu, 28th Aug 2025
Rimini Street joins GSA Schedule, saving US agencies up to 50%
Robotic Process Automation

Rimini Street joins GSA Schedule, saving US agencies up to 50%

Rimini Street has joined the US GSA Schedule, enabling government agencies to save up to 50% on Oracle, SAP and VMware support services.

By Melvin Hipolito • 3 min read • Fri, 15th Aug 2025

Stories from Other Regions

Service level agreement (SLA) stories

Laser link restores Taiwan Mobile network after typhoon
Unified Communications

Laser link restores Taiwan Mobile network after typhoon

Taiwan Mobile restores typhoon-hit services in Hualien within days, using a 1.25km laser link to bypass a collapsed river bridge.

By Mark Tarre • 4 min read • Wed, 18th Mar 2026
Spitfire launches PSTN switch-off migration service
Unified Communications

Spitfire launches PSTN switch-off migration service

Spitfire launches PSTN migration service to help UK firms leave legacy copper lines ahead of BT and Openreach's revised 2027 switch-off.

By Sean Mitchell • 4 min read • Wed, 7th Jan 2026
Assurix launches real-time trustmark for MSPs with live checks
Supply Chain

Assurix launches real-time trustmark for MSPs with live checks

Assurix launches a real-time trustmark for MSPs, enabling continuous verification of security and service standards via live operational data integrations.

By Kaleah Salmon • 4 min read • Wed, 8th Oct 2025
Fluent Commerce partners with Intelo.ai to enhance AI logistics
Marketing Technologies

Fluent Commerce partners with Intelo.ai to enhance AI logistics

Fluent Commerce partners with Intelo.ai to integrate AI agents into its order system, boosting efficiency and cutting costs amid rising US tariffs.

By Catherine Knowles • 4 min read • Fri, 15th Aug 2025
Intelo.ai & Fluent Commerce partner to enhance AI order management
Unified Communications

Intelo.ai & Fluent Commerce partner to enhance AI order management

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

By Melania Watson • 3 min read • Wed, 13th Aug 2025