Telephony Stories

Indian Stories

Telephony stories

Mirai Minds compares Indian AI voice agent pricing

Indian buyers face widely varying AI voice agent costs, with published rates ranging from ₹1 a minute to USD $0.31 and many sellers hiding prices.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Telephony stories

Partner Programmes

Snom adds 500 partners as it expands channel reach

The expansion gives Snom greater reach across EMEA and APAC as it seeks more sales through resellers and distributors.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 9th Sep 2026

Software-as-a-Service

AnywhereNow puts Tendfor into Microsoft Marketplace

Microsoft customers can now buy a Teams-based contact centre and reception tool through its marketplace, simplifying procurement and deployment.

By Sean Mitchell • 4 min read • Wed, 8th Jul 2026

Software-as-a-Service

NFON shareholders back AI strategy at annual meeting

Investor backing for NFON's AI push came as the Munich software group lifted revenue to EUR 89.1 million and boosted margins.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 29th Jun 2026

Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

8x8 boosts workforce management adoption with free tools

Mid-sized contact centres can now cut spreadsheets and manual scheduling as 8x8 folds workforce management into its platform at no extra charge.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 16th Jun 2026

Unified Communications

Snom expands partner perks with new training centre

Certified resellers stand to gain simpler rebates and stronger margins as the vendor shifts partner benefits through distributors and adds technical training.

By Sofiah Nichole Salivio • 3 min read • Fri, 5th Jun 2026

Stories from Other Regions

Telephony stories

Unified Communications

Damovo unveils defence comms platform for coalition ops

The new system is meant to stop coalition personnel relying on consumer apps when national military networks fail to interconnect.

By Sofiah Nichole Salivio • 3 min read • Last week

Data centers

Olatti lets Claude & ChatGPT send messages for users

Users must approve the wording first, as Olatti now lets Claude and ChatGPT draft and send messages inside its business phone platform.

By Sofiah Nichole Salivio • 4 min read • This month

Unified Communications

NTA launches AI receptionist built into telephony core

The service is designed to cut failed transfers and handle repeat callers more accurately by seeing live call status and history inside the phone system.

By Sofiah Nichole Salivio • 3 min read • Last month

Customer Relationship Management

monday.com launches Harmony voice AI for Australian sales

Australian sales teams face closer scrutiny over automated calls as monday.com rolls out a voice AI platform built for lead qualification and handovers.

By Mara Sugue • 4 min read • Last month