Travel technologies stories

Amex GBT gives Egencia agentic AI and Concur Expense integration, aiming to streamline business travel bookings and cut manual claims work.

SiteMinder extends hotel distribution into AI chat tools, aiming to keep 53,000 hotels bookable as travellers increasingly start searches there.

AI is moving travel from inspiration to transaction, but live inventory, accuracy and booking infrastructure still stand between chat and checkout.

Agoda opens Bangkok technology hub to unite nearly 4,000 staff in a seven-floor office at One Bangkok, boosting regional operations and collaboration.

SAP Concur rolls out AI-driven expense automation, policy rule creation and new travel features across Microsoft, Amex and Visa integrations.

Cloudbeds report shows independent hotels face softer rates, rising OTA reliance and stark regional splits, with Asia Pacific hit hardest.

Custom Travel Solutions opens RouteStack, giving AI assistants live hotel inventory and a direct path to bookings as it eyes wider travel categories.

SAP Concur and Amex GBT add live support, AI help and richer content to their Complete platform as pilot features target smoother business trips.

Asia-Pacific carriers race ahead on inflight Wi-Fi, with legacy airlines nearing full coverage while budget operators remain far behind.

Garnier's Vitamin C Daily Tinted Fluid campaign wins JCDecaux's 2025 programmatic award after weather-triggered ads lifted sales and brand consideration.

TCS and Amadeus form global AI-led travel tech alliance, debuting Nevio Service Centre UI to modernise airline retail and servicing.

Deel rolls out a unified platform for global hiring, payroll, planning and mobility after processing USD $22bn in pay and USD $250m in crypto.

HeadBox warns that fragmented control of meetings and events spend is exposing corporates to rising cost, compliance and governance risks.

SAP Concur rolls out new Joule AI agents, tighter Microsoft and card links, and expanded travel tools to streamline corporate expenses.

RateGain and Juspay unveil RG Pay, an embedded payments layer to boost cross-border checkout performance for global travel brands.

AI 'leaders' in finance rush to pilots but lack rules, data and governance to scale tools into core, high‑accountability workflows.

Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.

SITA links Google's Find Hub with WorldTracer, letting airlines use passenger-shared bag locations to speed delayed baggage recovery.

iVisa unveils B1/B2 visa support as the US tightens visitor scrutiny and pilots bonds of up to USD $15,000 for higher-risk applicants.

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.