Chatbots stories - Page 32
Exclusive interview: Simona Turin on Air New Zealand's digital transformation
Fri, 9th Jun 2017
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uc
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digital transformation
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hyperscale
I’m still trying to figure out what is stopping girls from reaching technology because I love technology, it’s a creative process.
Bluewolf announces new AI telco Salesforce solution to deliver better CX
Wed, 7th Jun 2017
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uc
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data analytics
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cx
Bluewolf integrates IBM Watson APIs, Vlocity and Salesforce Einstein to improve experiences for telecommunication agents and customers.
Optimizing interconnection for hybrid apps is the key to greater customer experience
Wed, 24th May 2017
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crm
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uc
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datacentre infrastructure
The future of application design is not dependent solely on serverless, containers, microservices, bots or some completely new technology.
Virtual digital assistants to overtake world population by 2021
Tue, 23rd May 2017
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uc
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martech
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ai
Ovum has released on the AI digital assistant market, revealing partnerships to be key differentiators in the years head.
ServiceNow invests and acquires to make headway in automation
Fri, 19th May 2017
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uc
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martech
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ai
ServiceNow has made a string of investments to enhance user experiences and process automation using virtual agent technologies across various workflows.
Math trail sets Waikato on learning journey with bot buddy
Tue, 16th May 2017
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uc
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martech
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ai agents
New educational trail enables people to recognise and be intrigued by the mathematics all around them. Opening their eyes to maths and its usefulness.
Students can tell Wagbot about their problems at school
Tue, 16th May 2017
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uc
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martech
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ai agents
A new chatbot, Wagbot, has been launched to help students and parents in New Zealand with school problems. The bot uses AI to learn and provide advice.
Insurance systems provider EIS partners with Microsoft Bot Framework
Fri, 12th May 2017
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crm
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uc
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martech
The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.
The importance of integration in enterprise applications
Tue, 9th May 2017
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uc
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digital transformation
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martech
Tech's evolution ushers in the era where seamless integration is vital for enterprise success; firms race to adapt.
EXCLUSIVE: Trends in the UC industry and how resellers can capitalise on them
Mon, 8th May 2017
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uc
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martech
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ai
Recently we spoke with tech stalwart Randy McGraw on trends in the unified communications industry and just how the channel can capitalise on them.
Robotics: Turning simple chats into dynamic engagements
Wed, 26th Apr 2017
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robots
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uc
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digital signage
20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.
Talend: The reality of the artificial intelligence revolution
Wed, 26th Apr 2017
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uc
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robots
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martech
Talend's Jason Bissell demystifies AI, citing its growth in Asia and promising advancements in both daily life and scientific discovery.
The biggest tech & digital trends we're getting excited about this year
Mon, 20th Feb 2017
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uc
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data analytics
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martech
We’re at a huge moment in time for the digital and technology world. With new ideas testing the boundaries, we’re entering an exciting new phase.
IBM Watson has a new job: Cognitive cybersecurity expert
Wed, 15th Feb 2017
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uc
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martech
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cybersecurity
Watson has spent the past year training in cybersecurity language from more than one million security documents, and is now being integrated into SOC.
Air NZ makes moves in AI technology with its very own chatbot
Wed, 8th Feb 2017
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uc
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cx
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martech
Air New Zealand introduces chatbot, Oscar, to provide personalised assistance and move away from traditional FAQ sections.
The chatbot comeback – is your business ready?
Thu, 19th Jan 2017
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uc
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martech
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ai agents
Despite being born in 2011, it has only been in the last couple of years that businesses have begun to realise how valuable chatbots could be.
Xero debuts new partner program & chatbot powered advisory directory
Tue, 6th Dec 2016
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uc
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fintech
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martech
Xero launches its new partner program and advisory directory, connecting over 100,000 business advisors with small businesses.
Will 2017 be the year of internet comms and phone number security?
Tue, 6th Dec 2016
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uc
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martech
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cybersecurity
Enterprise communications are about to get bigger, broader and better in 2017 as the continuous drive towards innovation kicks up a notch.
Civilisation infrastructure IT’s most important accomplishment, says Gartner
Wed, 19th Oct 2016
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uc
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martech
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ai
Gartner hails 'civilisation infrastructure' as IT's pinnacle, poised to transform society's fabric and business ecosystems in the next decade.
Are chatbots just a fad? One app developer shares his thoughts
Mon, 10th Oct 2016
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uc
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martech
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ai
Based on a computer program that mimics conversations with people using artificial intelligence, chatbots can transform the way people interact.