Cloud telephony stories
8x8 wins CRN channel honours & nine Palomarr awards
Last month
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uc
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cx
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martech
8x8 is bolstering its partner-led push after CRN named two regional channel chiefs and Palomarr ranked its platform across nine categories.
Red Cactus, Tollring bring AI call summaries to CRM
Last month
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crm
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uc
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data protection
Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.
Salesforce unveils Agentforce AI-powered contact centre
Last month
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Zoom expands agentic AI to automate workplace tasks
Last month
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uc
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cx
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martech
Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.
AI-powered telecoms comparison marketplace launched in India
Tue, 17th Feb 2026
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saas
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uc
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digital transformation
Telecoms Supermarket India unveils AI-driven marketplace to simplify how businesses and households compare and buy telecoms services.
AudioCodes expands certified voice devices for Webex
Fri, 6th Feb 2026
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uc
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digital transformation
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partner programmes
AudioCodes expands its Webex Calling-certified range with new 400HD desk phones and MediaPack gateways to ease cloud and analogue migration.
Genspark expands AI call agent globally with Twilio
Tue, 3rd Feb 2026
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cx
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martech
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risk & compliance
Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.
RingQ & Snom forge global cloud telephony partnership
Fri, 9th Jan 2026
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uc
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digital transformation
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cx
RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.
Zoom & Mitel launch hybrid communications solution
Thu, 6th Mar 2025
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uc
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ai
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hybrid & remote work
Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.
Cloud telephony services market thrives as traditional systems become obsolete
Fri, 13th Apr 2018
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uc
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healthtech
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transparency market research
The market for cloud telephony services is expected to reach NZ$5.4 billion by 2026 as they become cheaper to operate than traditional telephony.