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Zoom appoints Frank Skiffington to lead ANZ growth
Software-as-a-Service

Zoom appoints Frank Skiffington to lead ANZ growth

The hire puts a veteran sales executive in charge as Zoom seeks deeper partner ties and wider customer uptake across Australia and New Zealand.

By Mark Tarre • 4 min read • Last month
8x8 wins CRN channel honours & nine Palomarr awards
Unified Communications

8x8 wins CRN channel honours & nine Palomarr awards

Partner-led sales for communications tools have been boosted by external recognition for 8x8 across Europe, Australia and nine product categories.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026
Red Cactus, Tollring bring AI call summaries to CRM
Customer Relationship Management

Red Cactus, Tollring bring AI call summaries to CRM

Red Cactus and Tollring launch AI-powered call summaries that auto-update customer records across 200+ CRM systems for channel partners.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Salesforce unveils Agentforce AI-powered contact centre
Customer Relationship Management

Salesforce unveils Agentforce AI-powered contact centre

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

By Mark Tarre • 5 min read • Wed, 11th Mar 2026
Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
AudioCodes expands certified voice devices for Webex
Unified Communications

AudioCodes expands certified voice devices for Webex

AudioCodes expands its Webex Calling-certified range with new 400HD desk phones and MediaPack gateways to ease cloud and analogue migration.

By Kaleah Salmon • 4 min read • Fri, 6th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Building a Smarter RFP for Global Cloud Voice: 4 Essentials for 2026
Unified Communications

Building a Smarter RFP for Global Cloud Voice: 4 Essentials for 2026

IT leaders overhaul RFPs for global cloud voice, prioritizing outcomes, reach, expertise and control in a Microsoft Teams-first world.

By Zach Bennett • 4 min read • Wed, 28th Jan 2026
RingQ & Snom forge global cloud telephony partnership
Unified Communications

RingQ & Snom forge global cloud telephony partnership

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026
Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC
Unified Communications

Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC

Alcatel-Lucent unveils Rainbow Hub, an integration-led cloud platform linking UCC with workflows, IoT and vertical services for partners.

By Melania Watson • 5 min read • Fri, 19th Dec 2025

Stories from Other Regions

Cloud telephony stories

NHS telephony faces hidden risks in PSTN switch-off
Unified Communications

NHS telephony faces hidden risks in PSTN switch-off

NHS telecoms overhaul exposes hidden legacy risks as PSTN retirement and pandemic pressures force trusts to confront fragile systems.

By Sofiah Nichole Salivio • 8 min read • Fri, 20th Mar 2026
Alexa SmartLink brings UK numbers to managed devices
Unified Communications

Alexa SmartLink brings UK numbers to managed devices

Britannic and Vocala launch NetX SmartLink to give fleet-managed Alexa devices dedicated UK numbers and fully two-way calling.

By Kaleah Salmon • 4 min read • Wed, 11th Mar 2026
NFON & O2 Telefónica hit 100,000 Digital Phone users
Unified Communications

NFON & O2 Telefónica hit 100,000 Digital Phone users

NFON and O2 Telefónica Deutschland pass 100,000 Digital Phone users as they pivot from SMEs to larger enterprises and AI-led services.

By Sofiah Nichole Salivio • 3 min read • Sat, 7th Mar 2026
NFON grows AI revenues as botario deal boosts 2025
Software-as-a-Service

NFON grows AI revenues as botario deal boosts 2025

NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
SIX Swiss Exchange moves call compliance to Teams cloud
Unified Communications

SIX Swiss Exchange moves call compliance to Teams cloud

SIX Swiss Exchange has shifted call routing and compliance recording to Luware tools on Microsoft Teams, retiring legacy telephony systems.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 26th Feb 2026
NFON launches modular licences & unified AI partner plan
Unified Communications

NFON launches modular licences & unified AI partner plan

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026
GoTo boosts automotive platform with AI & Tekion link
Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026