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Conversational AI Stories - Page 4

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Conversational AI stories

HubSpot launches AI tools to tackle search decline
Customer Relationship Management

HubSpot launches AI tools to tackle search decline

Organic traffic is falling for customers, prompting new tools that help marketers track brands across answer engines and AI assistants.

By Sofiah Nichole Salivio • 4 min read • Last month
Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Syndigo launches SynapseGo for agentic PXM workflows
Marketing Technologies

Syndigo launches SynapseGo for agentic PXM workflows

Business teams can now run product data tasks via chat, as the new interface aims to cut manual work and speed launches across retail channels.

By Sean Mitchell • 4 min read • Last month
Aryza acquires Umbrella Tech in AI collections push
Software-as-a-Service

Aryza acquires Umbrella Tech in AI collections push

The deal gives lenders round-the-clock voice automation in more than 100 languages, aiming to cut costs and improve compliance in collections.

By Karen Joy Bacudo • 3 min read • Last month
Showpad launches AI platform for field sales teams
Software-as-a-Service

Showpad launches AI platform for field sales teams

It aims to cut admin time for reps by combining training, content, coaching and analytics in one system built for on-the-road selling.

By Catherine Knowles • 4 min read • Last month
Denodo study flags trust gap in agentic AI adoption
Virtualisation

Denodo study flags trust gap in agentic AI adoption

Most firms lack the live, governed data needed for autonomous AI, with 66% of executives saying real-time access is non-negotiable.

By Sofiah Nichole Salivio • 3 min read • Last month
Adobe unveils Firefly AI assistant to streamline creative workflows
Software-as-a-Service

Adobe unveils Firefly AI assistant to streamline creative workflows

The tool could save creators time by handling multi-step edits across Photoshop, Premiere and other Adobe apps, while keeping files editable.

By Sean Mitchell • 3 min read • Last month
TraqCheck raises $8 million to expand AI HR platform
Fintech

TraqCheck raises $8 million to expand AI HR platform

The funding will help TraqCheck hire in the UK and broaden its AI tools for sourcing, screening and verification across employers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Qlik adds AI agents in order to turn analytics into action
Data Analytics

Qlik adds AI agents in order to turn analytics into action

Customers can now move from insight to execution as Qlik expands its agentic analytics tools with prediction, automation and third-party AI access.

By Shannon Williams • 4 min read • Last month
Amex GBT adds AI to Egencia & links Concur Expense
Unified Communications

Amex GBT adds AI to Egencia & links Concur Expense

Travellers and finance teams can now move receipts and booking data into expense reports almost instantly, cutting manual reconciliation.

By Catherine Knowles • 4 min read • Last month
GreyOrange launches AI simulator for warehouse planning
Robotics

GreyOrange launches AI simulator for warehouse planning

It aims to help warehouse operators cut the risk of costly retrofits by testing automation and labour scenarios before spending capital.

By Sofiah Nichole Salivio • 4 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Last month
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Last month
Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Last month
Why the Chatbot is not your AI strategy
Data Analytics

Why the Chatbot is not your AI strategy

Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.

By Adrian Randall • 6 min read • Last month

Stories from Other Regions

Conversational AI stories

SiteMinder expands hotel platform for AI booking channels
Digital Transformation

SiteMinder expands hotel platform for AI booking channels

Travellers could soon book rooms inside chatbots as SiteMinder taps AI assistants to drive live hotel rates and reservations.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Motorola Solutions buys Hyper AI 911 call handling solution
Software-as-a-Service

Motorola Solutions buys Hyper AI 911 call handling solution

The deal could ease strain on understaffed call centres by automating routine non-emergency calls and redirecting escalations to 911 staff.

By Jake MacAndrew • 3 min read • Last month
Why robust AI governance is key to building trust in agentic AI systems in FY2027
Digital Transformation

Why robust AI governance is key to building trust in agentic AI systems in FY2027

Poor governance could expose Australian firms to legal, reputational and operational risks as they deploy autonomous AI agents at scale.

By Sreeni Unnamatla • 4 min read • Last month