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Conversational AI Stories - Page 5

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Conversational AI stories

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles
Digital Transformation

Flip appoints Amy McDonnell and Lee Nadler to C-suite roles

The voice AI company is scaling after fresh funding, as new executives aim to deepen ties with enterprise clients across retail and healthcare.

By Mark Tarre • 4 min read • Last month
AI can inspire travel, but it still can't book it. That's about to change
Digital Transformation

AI can inspire travel, but it still can't book it. That's about to change

Younger travellers are already using AI for planning, but direct bookings still depend on live inventory and real-time data.

By Mike Putman • 11 min read • Last month
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Last month
Salesforce adds Slackbot features to boost CRM work
Customer Relationship Management

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Last month
Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Last month
Progress adds AI search & personalisation to Sitefinity
Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Last month
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Last month
Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Last month
Eltropy adds AI tools for credit union banking tasks
Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026
Custom Travel Solutions launches RouteStack for AI bookings
Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026
Adaptiva launches Aida AI adviser for endpoint teams
Data Protection

Adaptiva launches Aida AI adviser for endpoint teams

Large organisations can now query endpoint risk in plain English, as the adviser aims to speed patching and exposure checks across huge fleets.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026
JAAQ raises GBP £13 million to expand mental health platform
Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Conversational AI stories

Genesis Energy completes four-month systems overhaul
DevOps

Genesis Energy completes four-month systems overhaul

Thousands of Genesis Energy customers should see faster billing and better service after a compressed four-month overhaul of core systems.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Neuphonic & Rapport launch real-time digital humans
Gaming

Neuphonic & Rapport launch real-time digital humans

Running on standard CPUs, the on-device system could make lifelike avatars practical for games, training and virtual assistants at scale.

By Sofiah Nichole Salivio • 4 min read • Last month
BizCover launches business insurance quotes inside ChatGPT
Data Protection

BizCover launches business insurance quotes inside ChatGPT

Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026
Bank of America rolls out AI meeting system for advisers
Digital Transformation

Bank of America rolls out AI meeting system for advisers

The roll-out could free advisers up to four hours per meeting, shifting wealth management time away from administration and towards clients.

By Karen Joy Bacudo • 4 min read • Sat, 28th Mar 2026
Google expands Search Live to New Zealand in AI Mode
Biometrics

Google expands Search Live to New Zealand in AI Mode

Kiwis can now use voice and camera prompts in Google’s AI search tool, which is rolling out across more than 200 countries and territories.

By Sean Mitchell • 2 min read • Fri, 27th Mar 2026