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Conversational AI Stories - Page 8

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Conversational AI stories

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Conversational AI stories

Criteo becomes first adtech partner for ChatGPT ads
Customer Experience

Criteo becomes first adtech partner for ChatGPT ads

Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.

By Karen Joy Bacudo • 3 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
OpenAI unveils GPT-5.3 Instant with fewer refusals
Marketing Technologies

OpenAI unveils GPT-5.3 Instant with fewer refusals

OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.

By Mark Tarre • 3 min read • Wed, 4th Mar 2026
Privacy-first AI smart glasses run models on-device
Wearables

Privacy-first AI smart glasses run models on-device

Brilliant Labs' Halo glasses will run vision and voice AI on-device via partners Neuphonic and TheStage AI, promising faster, more private wearables.

By Mark Tarre • 4 min read • Tue, 3rd Mar 2026
Netskope launches NewEdge AI Fast Path to cut latency
Firewalls

Netskope launches NewEdge AI Fast Path to cut latency

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

By Sean Mitchell • 4 min read • Mon, 2nd Mar 2026
Linnworks report links retail growth to ops maturity
Software-as-a-Service

Linnworks report links retail growth to ops maturity

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
Saviynt adds Amazon Q AI tools to boost identity risk
Hybrid Cloud

Saviynt adds Amazon Q AI tools to boost identity risk

Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Forward Networks targets Japan with AI-led expansion
Firewalls

Forward Networks targets Japan with AI-led expansion

Forward Networks enters Japan with its digital twin and AI tools as enterprises seek stronger network assurance, security and compliance.

By Shannon Williams • 3 min read • Fri, 27th Feb 2026

Stories from Other Regions

Conversational AI stories

UK shoppers warm to AI agents but trust concerns grow
Data Protection

UK shoppers warm to AI agents but trust concerns grow

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
'Software is not dead', says Elastic CPO Ken Exner
Digital Transformation

'Software is not dead', says Elastic CPO Ken Exner

Elastic's Ken Exner insists “software is not dead” as the firm touts AI-powered search, context engineering and new agent-building tools.

By Adam Zuchetti • 5 min read • Fri, 6th Mar 2026
Even the power users feel behind: We just don't say it
Digital Transformation

Even the power users feel behind: We just don't say it

Even AI power users quietly feel behind as tools evolve faster than humans can adapt, turning competence into a perpetual open loop.

By Rachael Rekart • 4 min read • Thu, 5th Mar 2026
Chaty links AI voice receptionist with ROLLER bookings
Digital Transformation

Chaty links AI voice receptionist with ROLLER bookings

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

By Catherine Knowles • 3 min read • Mon, 2nd Mar 2026
NFON grows AI revenues as botario deal boosts 2025
Software-as-a-Service

NFON grows AI revenues as botario deal boosts 2025

NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Carsales adds AI voice search to simplify car hunting
Digital Transformation

Carsales adds AI voice search to simplify car hunting

Carsales has added AI Voice Search to its iOS app, letting Australians find cars by speaking natural phrases, with Android to follow soon.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026