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Employee Experience (EX) Stories - Page 3

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Employee Experience (EX) stories

Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Last month
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Last month
Workers bypass AI as trust gap widens, WalkMe warns
Data Protection

Workers bypass AI as trust gap widens, WalkMe warns

A trust gap is driving many staff to ignore sanctioned AI tools, with 54% bypassing them and 45% using unapproved products.

By Catherine Knowles • 3 min read • Last month
Oracle launches agentic apps across Fusion Cloud suite
Customer Relationship Management

Oracle launches agentic apps across Fusion Cloud suite

The rollout pushes Oracle deeper into AI-driven automation, as the new tools aim to cut manual hand-offs across finance, HR, supply chain and CX.

By Mark Tarre • 5 min read • Last month
ServiceNow makes AI standard across entire platform
Digital Transformation

ServiceNow makes AI standard across entire platform

Customers will no longer need separate AI purchases as every ServiceNow product now bundles automation, governance and data tools by default.

By Sean Mitchell • 4 min read • Last month
Appspace named Gartner leader in workplace experience
Software-as-a-Service

Appspace named Gartner leader in workplace experience

The new Gartner category highlights demand for unified office software as employers seek to cut friction across hybrid work, visitor and desk management.

By Shannon Williams • 4 min read • Last month
Tanium appoints Carol MacKinlay as Chief People Officer
Human Capital Management

Tanium appoints Carol MacKinlay as Chief People Officer

The hire signals Tanium is putting more weight on retention and workplace culture as it expands internationally and broadens its leadership team.

By Sofiah Nichole Salivio • 3 min read • Last month
DXC & Servicenow launch agentic AI internal testbed
Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

The rollout will let DXC test agentic AI across its back office before packaging proven workflows for clients in multivendor environments.

By Sean Mitchell • 4 min read • Last month
ControlUp launches DaaS IQ for Azure Virtual Desktop
Desktop-as-a-Service

ControlUp launches DaaS IQ for Azure Virtual Desktop

Organisations using Azure Virtual Desktop can now trim idle cloud spend and reduce login delays with a new management platform from ControlUp.

By Catherine Knowles • 3 min read • Last month
Zendesk names Bikram Mazumdar VP Asia to drive growth
Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Last month
Eptura expands Microsoft 365 workplace tools for firms
Unified Communications

Eptura expands Microsoft 365 workplace tools for firms

Large employers can now handle desk and room bookings in Outlook and Teams as Eptura deepens its Microsoft 365 integration.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Garney adopts Hyland for SAP SuccessFactors in HR shift
Document Management

Garney adopts Hyland for SAP SuccessFactors in HR shift

HR teams at Garney will get direct access to employee records in SAP SuccessFactors, cutting manual handling as the builder modernises records management.

By Sean Mitchell • 3 min read • Wed, 1st Apr 2026

Stories from Other Regions

Employee Experience (EX) stories

Why some teams adopt software and then stop using it
Document Management

Why some teams adopt software and then stop using it

Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.

By Charle Cao • 6 min read • Last month
ActivTrak launches AI insights to track workplace use
Software-as-a-Service

ActivTrak launches AI insights to track workplace use

Employers are struggling to prove AI spending is lifting output, as ActivTrak’s new tools measure adoption, governance and return on investment.

By Shannon Williams • 4 min read • Last month
Managers most likely to quit, Firstup UK survey finds
Human Capital Management

Managers most likely to quit, Firstup UK survey finds

Nearly half of UK workers expect to job hunt within a year, as poor internal communication is eroding retention and productivity.

By Kaleah Salmon • 4 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Last month
Engaged North American workers still eyeing new jobs
Human Capital Management

Engaged North American workers still eyeing new jobs

Poor communication is undermining retention across North American workplaces, with many engaged staff still planning to quit within a year.

By Shannon Williams • 4 min read • Last month
UK workers lose meeting time to hybrid tech glitches
Unified Communications

UK workers lose meeting time to hybrid tech glitches

Most UK staff are losing 6.5 minutes a meeting to hybrid tech faults, as employers spend more on AI and office kit.

By Sofiah Nichole Salivio • 4 min read • Tue, 31st Mar 2026