Customer engagement stories - Page 13

Verint unveils next-generation contact centre as a service (CCaaS) transforming the contact centre landscape at the Engage 2023 customer conference.

As demand increases, ANZ marketing professionals look to generative AI for assistance with the workload, creativity, and customer reach.

Gigamon names Jonathan Hatchuel as country manager for Australia and New Zealand to lead its sales of visibility and cybersecurity solutions.

Komo Technologies has evolved influencer marketing by allowing talent to collect and own fan data while delivering measurable ROI for their brand partners.

The winners have created innovative business solutions on the Appian Platform, exceeding customer expectations and maintaining service delivery excellence.

Khoros hire Lindsay Sanchez as its Chief Marketing Officer to lead the company's next phase of growth and innovation in digital-first customer engagement.

Revolent expands into New Zealand to increase Salesforce expertise in the region, starting with the customer experience transformation business Merkle.

Twilio’s annual customer engagement report finds customer engagement investments increase brands’ resilience by boosting revenue and improving customer loyalty.

Subscription-based businesses, many of which boomed at the height of the pandemic, have since experienced the 'Great Unsubscribe'.

ExtraHop hires Sylvia Go as AVP Channel, APAC & Japan to develop innovative programs to strengthen their channel sales strategy in the region.

Shopping is not solely the purchase of a good but involves an attachment to the product, a secret weapon for the informed retailer armed with shoppable video.

Storyblok survey of 6,000 consumers and 500 business leaders reveals a significant divide between eCommerce businesses’ perceived customer needs and reality.

IFS appoints Vijay Jaswal as CTO for APJ and MEA to streamline customer interactions and demonstrate marketing capabilities. #cloudcomputing #technology.

Australian telco Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer to drive business growth and foster internal career development.

Red Hat appoints Enzo Compagnoni, ANZ Senior Director for Enterprise Sales, as ANZ Regional VP & GM to lead the business, drive digital transformation.

The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.

A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.

Marketing technology consultancy, Anchora, has become the first company in Asia Pacific to use the brand new Adobe Journey Optimiser (AJO).

Purpose-built drop-in space will focus on much-needed in-person customer collaboration and set a blueprint for hybrid modern workplaces.

MoEngage will support brands such as MyDeal.com.au and Nova Entertainment in optimising their customer experience in Australia and New Zealand.