Glean adopts Nile network service to speed AI growth

Glean has deployed Nile's Network-as-a-Service platform to support the enterprise AI company's growth while reducing the network management workload on its IT team.

The company adopted the system as it expanded across multiple campus locations and sought to reduce the operational burden of manually managed networking. Its lean IT team wanted to spend less time on day-to-day infrastructure issues and more on broader internal priorities.

According to the companies, the deployment significantly improved network performance and reduced support demands. Download speeds rose from about 28 Mbps to nearly 100 Mbps, while employee connectivity complaints largely disappeared and support tickets fell to virtually zero.

They added that five-gigahertz channel utilisation dropped from about 75% to 50% after the rollout, suggesting lower wireless network congestion at a time when AI tools are placing heavier demands on internal systems.

Operational shift

The announcement highlights a broader issue for companies building products and workflows around AI. While much of the industry's focus has centred on models, software and computing capacity, networking has emerged as a less visible constraint as organisations scale employee access and maintain reliable connectivity.

For businesses with relatively small IT teams, network operations can drain time when they depend on manual monitoring and troubleshooting. In Glean's case, the company wanted an approach that would reduce complexity and improve control without adding operational overhead.

Nile provides a networking service that combines network management, security and automated monitoring in one platform. It is designed to continuously manage and optimise network environments, reducing the need for manual intervention as organisations grow.

Security was also part of the rationale for the deployment. Nile said its system includes built-in Zero Trust security, an approach that more strictly verifies access across devices and users rather than assuming trust within a corporate network.

Sunil Agrawal, Chief Information Security Officer at Glean, linked the network decision to the company's broader operating model.

"Building an enterprise AI platform means every part of the business has to move with urgency and intention. Our infrastructure has to be as intelligent and autonomous as the products we build. When it is, our team stops managing infrastructure and starts advancing the mission. Nile makes that possible for us," said Sunil Agrawal, Chief Information Security Officer at Glean.

AI infrastructure

The deployment gives Nile a customer example in a market where infrastructure vendors are increasingly positioning internal networks as part of the AI stack rather than a background utility. That argument is gaining traction as companies add more cloud applications, internal AI tools and data-heavy workflows that depend on stable, fast wireless access.

Traditional enterprise networking has often required separate tools for performance management, security controls and troubleshooting. Vendors offering subscription-based network services are trying to replace that model with systems that combine those functions and shift more operational work away from in-house teams.

For Glean, the results cited in the announcement focus on direct user experience measures rather than only architectural changes. Faster download speeds and a sharp drop in connectivity tickets point to a practical improvement for employees, especially in businesses where access to AI tools and internal knowledge systems depends on consistent network performance.

Pankaj Patel, Chief Executive Officer and Co-Founder of Nile, said the project reflects the pressure on AI-focused companies to remove friction from underlying systems.

"Companies building the future of AI and amplifying human productivity need infrastructure that accelerates innovation rather than slowing it down," said Pankaj Patel, Chief Executive Officer and Co-Founder of Nile.

"We are proud to remove operational complexity from Glean's infrastructure and help them innovate faster and with greater security. That's the kind of business outcome we want to see and what we are built to deliver," Patel said.